Refund policy

Returns & Refunds Policy

We take great care in producing and packaging our products. Due to the fragile, display-only, and made-to-order nature of our items, please review the following policy carefully before placing an order.

Final Sale & Non-Returnable Items

All products sold on our store are final sale and non-returnable, including but not limited to:

  • Posters, wall art, LED posters, framed prints, and canvases

  • Items that have been opened, installed, mounted, hung, or removed from protective packaging

  • Items missing original packaging, protective materials, or tags

  • Products used or displayed indoors or outdoors

  • Returns requested after 14 days of delivery

Once packaging is opened, the item is considered used and cannot be returned.

Incorrect Orders & Variant Selection

Customers are responsible for reviewing product details, specifications, and variants before completing checkout.

We do not accept returns, refunds, or exchanges for the following:

  • Ordering the wrong size, design, or variant

  • Purchasing a non-LED poster instead of an LED poster, or vice versa

  • Purchasing the same design with or without LED lighting and later requesting a different version

  • Claims such as “I thought it included LED” or “I wanted the other version”

  • Aesthetic preferences, expectations, or buyer’s remorse

Each product page clearly states whether the item includes LED lighting and what is included with the purchase. Orders are fulfilled exactly as placed.

Damaged or Defective Items (Shipping-Related Only)

If your item arrives damaged due to shipping, you must contact us within 48 hours of delivery.

To be eligible for a replacement or store credit, you must provide:

  • Clear photos of the damaged item

  • Photos of the internal and external packaging

  • A photo of the shipping label

Claims submitted without proper documentation or outside the 48-hour window will not be approved.

Approved claims will receive a replacement or store credit at our discretion.
Refunds are not issued for cosmetic, minor, or non-functional imperfections.

What Is Not Considered Damage

The following are not considered defects or damage:

  • Minor cosmetic variations or imperfections

  • Color differences due to screen or lighting settings

  • Installation errors or damage caused after opening

  • Damage resulting from improper handling or mounting

Excessive Returns & Fraud Prevention

We reserve the right to deny refunds, replacements, or future service in cases of:

  • Excessive or repeated claims

  • Inconsistent or contradictory return requests

  • Evidence of misuse, tampering, or fraud

All orders are documented prior to shipment for quality and condition verification.

Chargebacks & Payment Disputes

By completing a purchase, you agree to this Returns & Refunds Policy.
Chargebacks filed for non-returnable items, incorrect variant selection, or buyer’s remorse will be contested using order records, product descriptions, and customer confirmations.

Need Help Before Ordering?

If you are unsure which size, version, or LED option to choose, please contact us before placing your order. We are happy to help clarify product differences prior to purchase.